Frequently Asked Questions
Which payment methods and currency do we accept?
We accept 100s of localised payment methods including; Visa Debit, Visa, MasterCard, American Express, JCB, PayPal and many more. We process all transactions in the GBP currency.
Which countries does we ship to?
We only ship to the UK.
How long does delivery take ?
We ship quickly! and offer the next day delivery. Your items will be dispatched within 24 hours of placing the order (excluding weekends and public holidays). Upon dispatch, you will receive a shipping reference to track the status of your delivery.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your order number to track your package.
Can I use two discount codes at checkout
Only one discount code can be used for each purchase. We suggest you apply the discount code with the highest value or which expires the earliest and save the other for your next purchase.
What if an item is out of stock?
If an item is out of stock, please contact firstname.lastname@example.org for restocking information.
Can I pre-order an item?
We offer the option to pre-order selected styles. You will be notified if an item is available for pre-order and it's expected dispatch date at the time of adding it to your cart. Your credit card will be charged at the time of order in order to secure. For further information on pre-order items, please contact customer service at email@example.com.